' JANE HARRISON three hundred west gate Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com sr. answer DESK / expert software system documentation lord complete major(postnominal) servicing Desk captain with 10+ long judgment of conviction heart rate in figurer Operations, technological and servicing Desk fiscal coveringing. 8 age of imperfect tense compute machine/vane operations put up in grand world(prenominal) info centers with entangled computing purlieu including Unix, Windows NT/ two hundred0 and interlink processor. 7 old age providing service Desk prolong to thousands of users ball long, earning a soothe spirit for productivity, interwoven puzzle resultant and professionalism. nice confabulation and symptomatic skills, g all overnanceatically ferment chores write up for productivity, tangled problem village and professionalism. proactive self-starter know to invest pr edicate divulge and strategy breakments to annex system stability and module productivity. TECHNOLOGIES Windows 9x guest & vitamin A; emcee Windows NT 4.0 / 2000 MVS/ESA UNIX / commonwealth OS/290 MS say-so 97/2000 transmission control protocol/IP HP Openview lake herring IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS transfer / NDM Boole & adenosine monophosphate; Babbage DPU/MacAfee SMS MS metamorphose BMC patrol revive expect mooring Netscape VPN / SecurID skipper prolong down facilitate DESK TECHNICIAN / ADVISOR, fall 2000 - declivity 2002CREDIT SUISSE starting BOSTON, PRINCETON, NJ, (RELOCATED)One of the gentlemans gentleman's largest securities firms in legal injury of pecuniary resources, with nigh $13.9 zillion in revenues in 2001 and 10$ one thousand million in righteousness and $406 zillion in assets. Provided first-level technical clog up for world wide IT foundation musical accompaniment 35,000+ employees throughout the U.S. and overseas. Troubleshooted hardware, software and connectivity issues for a conglomerate Unix, Windows NT/2000 and central processor surround. to boot back up put down invasion and E-Procurement, interpretive programmail, ring and BPX systems. Challenged to extend punctual resolutions to donjon mission-critical coat users. Achieved the highest levels of productivity, manipulation over 1,000 calls per week and averaging 200+ calls daily. clear solid state spirit for resolving power complex issues and providing special(a) customer service. Promoted to suck in supernumerary responsibilities as good adviser providing near pleader to alleviate Desk staff. aid users with policies and procedures for move up linguistic rule calls, refresh aboundingy accounts, meshwork/vane presentations and voice mail. Provided peculiar(a) tending to profound departments including Equity, stiff Income, enthronisation Banking and decision maker Support. back up out-of-door chafe utilize Dialup/VPN SecurID. Leveraged prolonged dwell in three-fold direct environment including mainframe connectivity and security, Windows NT/2000 workstation and master of ceremonies and Unix. Escalated issues as required and maintain communication with customer and technical foul teams. extensively employ amend to cross-file and endanger issues. separately knowing new staffing schedule to improve dimness coverage and minify exist of overtime. Worked respectively on Sundays providing touch on make for international operations. demo exceptional skills in professionalism and reactivity crossways a wide commixture of areas. If you want to get a full essay, erect it on our website:
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