Arai Kor Mai Roo

1.0 Introduction: The name of this organization is Arab Link Travel. This club has the wealth of experience to assist and arrange the best and most in force(p) travel arrangements. This company located in Kuala Lumpur at Jalan Cheras (head quarter) and with assume located in Kuala Lumpur City middle. It provides a pile of go to customers such as Domestic&International Ticketing and Tours, World union hotel Reservation and Travel Insurance and son on. The company missionary station is to provide superior products and services to meet our customers satisfaction. This party completed for the past of four years a lot of customers tote up from Middle East and especially from disjuncture Countries to visit Malaysia. close to of these customers always visit the Kuala Lumpur City Center assort. The branch spotlight in KLCC is located in the sensitive strategic view where a lot of tourists available in there. The sales good deal of the company increases during th e summer snip from June to September. During the summer time, the KLCC branch mail receives a lot of customers hotel engagement orders where the staffs in the power prevail to aver the customers reservation. The problem in this company occurs when the KLCC branch office has to pay the totally sellers to confirm the customers hotel booking.

The company policy is the KLCC branch office has to send the customers hotel reservation gold to the accounting department in headquarter every time and the salary should be made by means of the accounting department to the all told sellers. This policy causes a discharg e to the company, where the accounting depar! tment in headquarter some time does not make the payment to the whole sellers on time. This is caused the cancellation of the hotels rooms reservation of the customers. According to sales shroud of the company, for the past two years, 40% of the customers hotel reservations orders have been canceled due to this problem. afterward in this report, the problem of the company will be clearly...

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